Help Center

Frequently Asked Questions

We're pleased that you're looking for more information and seeking to learn more about our services. Please take a moment to review the Q&A section below, and don't hesitate to inform us if there's anything we may have overlooked. Also, remember that our portal features a comprehensive knowledge base dedicated to addressing all your questions.

Q.

How often should I backup my website?

The frequency of backups depends on individual preferences, but a minimum of once a week is generally recommended as good practice. Depending on available bandwidth, daily or even hourly backups are acceptable. If you frequently create or modify files, you'll want to run backups more often.

Today, many backup providers offer "continuous" backup as the default option. This method constantly monitors for newly created, modified, moved, and deleted files. Continuous backup occurs instantaneously as soon as any change is detected on the hard drive. It runs in the background, eliminating the need for manual scheduling and simplifying the process.

Q.

Is it possible to utilize a single backup plan to back up my smartphone and other devices?

The ability to back up multiple devices with a single plan depends on the provider and the specific service package you select. Generally, "unlimited" storage services typically support only one device. Providers with capped cloud storage often allow you to back up numerous computers, smartphones, and other devices within your allocated space. It's important to review the details carefully before subscribing to a plan. Some providers may charge additional fees for external hard drive backups, while others may only back up photos from your smartphone, excluding videos.

Q.

What is the typical duration for backing up a computer?

The time required for an initial computer backup can vary widely, ranging from an hour to a week, depending on your internet speed and the volume of data. While some providers boast faster backup speeds through advanced compression technology, the primary factors remain your bandwidth and hard drive size.

Subsequent backups are typically much quicker, as they only upload new or modified files.

Q.

What impact does online backup have on my internet speed?

When backing up a PC to the cloud, uploading data will consume some of your upload bandwidth, particularly during the initial backup process. If this poses a concern, consider selecting providers that offer bandwidth throttling options to manage upload speeds. Additionally, incremental backup is a useful feature that updates only the parts of files that have been modified, thereby preventing the need to re-upload entire large files.

Download bandwidth, which is primarily utilized for most internet activities, should generally remain unaffected.